Last updated and effective: 14 December 2023.
WHO WE ARE
We take your privacy seriously and are committed to ensuring that your personal information is protected in compliance with the Information Privacy Principles (each an IPP) in the Privacy Act 2020 (“Privacy Act”). This privacy policy explains the personal information protection practices of Sony Music Entertainment New Zealand Limited (“Sony Music New Zealand”), in relation to the collection, use and disclosure of personal information obtained through the Sony Music network of websites (including sonymusic.com.au and any related websites which link directly to this Privacy Policy), together with any entity of the worldwide Sony Music Entertainment group of companies receiving and/or using your personal information in accordance with this Privacy Policy (collectively, “Sony Music,” “we,” “us,” “our”). Sony Music New Zealand is a company registered in New Zealand with New Zealand Company Number 15790 and whose registered address is Level 1, 100 Ponsonby Road, Ponsonby 1011, Auckland, New Zealand. Sony Music New Zealand is the primary data controller of all personal information collected in accordance with the Privacy Act.
Please read the text carefully to understand our views and practices regarding your personal information and how we will treat it.
A SPECIAL NOTE TO CHILDREN UNDER 15 YEARS OF AGE
You must be 15 years of age or older to register with any of our sites. Please do not register if you are under 15 years of age.
A SPECIAL NOTE TO PARENTS
Parents should supervise their children’s online activities and consider using parental control tools available from online services and software manufacturers that help provide a child-friendly online environment. These tools can also prevent children from disclosing online their name, address, and other personal information without parental permission.
SITE MONITORING
To help protect you and others, we monitor use of our sites, and we use the information we collect, including personal information, to:
- identify fraudulent activities and transactions;
- prevent abuse of and investigate and/or seek prosecution for any potential threats to or misuse of our sites;
- ensure compliance with and investigate violations of or enforce the Terms and Conditions of the use of our sites and this privacy policy; and
- otherwise to protect the rights and property of Sony Music, its partners, and customers.
Monitoring may result in the collection, recording, and analysis of online activity or communications through our sites. If you do not consent to these conditions, you must discontinue your use of our sites.
TYPES OF INFORMATION WE COLLECT
If you are a customer or user of our sites, we collect information about you to allow you to use the features on our sites, to process your registrations with us, to provide you with requested content and to otherwise facilitate your dealings with us. This information may include:
We may collect and hold the following personal information from you:
- Contact information such as name, email address, street address, and phone number;
- Billing information such as credit card number and billing address;
- Demographic information such as age, date of birth, gender, interests, country and post code;
- Unique identifiers such as user name and password;
- Preference and other information such as product wish lists, order history, marketing and music preferences;
- Geolocation information such as your actual or approximate location (for example, from the IP address of your device or computer);
- Photos and videos that you submit on our sites; and
- Internet and other electronic network activity such as browser type, ISP, number of visits and clickstream data.
You are not required to provide us with this information but, if you choose not to, you may not be able to register or participate in some activities on our sites.
If you do business or have other dealings with us, we collect information about you to facilitate those arrangements, including your name, position, contact details, and any other information provided.
If you are an employee or applicant, we collect information to administer employment or process applications. This may include qualification and identification information, residency or visa status, medical records, psychological testing results, and background checks. If offered a position, we may also collect tax details, bank account information, superannuation, and union membership details where applicable.
HOW WE COLLECT YOUR PERSONAL INFORMATION
a) Directly from you
We may collect and use personal information when you:
- fill in forms on our site or contact us;
- apply for a job with us; or
- use our site and services.
This includes information provided during registration, contests, chat features, subscriptions, purchases, postings, or service requests.
b) By using cookies and other technologies
We use cookies, pixels, and similar technologies to collect data about site usage. This includes IP addresses, browser type, visit frequency, and navigation data. Cookies are small files stored on your device that help us improve functionality and personalise services.
You can disable cookies in your browser settings, but some site features may not function properly.
We also use log files and pixel tags to analyse usage patterns and improve services. This data does not directly identify users and is analysed using Google Analytics. Third-party cookies may also be used for advertising and analytics purposes.
c) From third parties
We may collect information from affiliated companies, service providers, recruiters, referees, and social media platforms when you connect accounts or use integrated features.
HOW WE USE YOUR PERSONAL INFORMATION
We use personal information to:
- operate and improve our services;
- provide targeted marketing and advertising;
- send updates, newsletters, and requested communications;
- administer competitions and promotions;
- fulfil contracts and orders;
- respond to enquiries and support requests;
- manage accounts and site features;
- comply with legal obligations and resolve disputes.
We may combine data from multiple sources to improve personalisation and service delivery.
WHO WE DISCLOSE YOUR PERSONAL INFORMATION TO
a) Sony Music entities and service providers
We may share information with affiliated companies, service providers, and professional advisers.
b) Artists and label clients
We may share information with artists or labels you interact with.
c) Third-party service providers
We may share information with providers for hosting, analytics, email delivery, and data processing.
d) Other third parties
We may share data for joint promotions or corporate transactions such as mergers or sales.
e) Legal requirements
We may disclose information where required or permitted by law.
f) Overseas transfers
Personal information may be transferred and stored outside New Zealand where adequate safeguards exist.
TRANSMISSION OF YOUR PERSONAL INFORMATION VIA THE INTERNET
Internet transmission is not fully secure and is at your own risk. We apply reasonable security measures after collection. Passwords must be kept confidential. Credit card data is encrypted using SSL technology during transmission and storage.
WHERE YOUR PERSONAL INFORMATION IS KEPT OR TRANSFERRED
Personal information may be stored or processed outside New Zealand depending on service providers and infrastructure.
YOUR RIGHT TO ACCESS OR CORRECT YOUR PERSONAL INFORMATION
You may opt out of communications at any time. You may also request access to or correction of your personal information by contacting us. Requests may be declined in limited circumstances, with reasons provided.
OTHER WEBSITES
Our sites may link to external websites that are not governed by this policy. Those sites have separate privacy practices.
CHANGES TO OUR PRIVACY POLICY
We may update this policy and will indicate changes by updating the date above. Continued use of our sites indicates acceptance of changes.
COMPLAINTS
If you believe we have breached the Privacy Act, you may contact us with details of your complaint. We will respond within a reasonable timeframe. If unsatisfied, you may contact the Office of the New Zealand Privacy Commissioner.
OUR PRIVACY OFFICER
You may contact Sony Music New Zealand’s Privacy Officer by emailing enquiries.au@sonymusic.com or writing to The Privacy Officer, Sony Music Entertainment Australia Pty Limited, 100 Harris Street, Pyrmont, NSW 2009.